Deleting your FroMe account

You can delete your FroMe account and everything in it at any time. There are two ways.

In the app — immediate

  1. Open FroMe and go to the Profile tab.
  2. Scroll to the bottom and tap Delete account.
  3. Confirm. If you sign in with a password you will be asked for it once more.

By email

If you can no longer sign in, email info@frome.app from the address on your account and ask us to delete it. We will confirm your identity and complete the deletion within 30 days.

What gets deleted

Everything, permanently and immediately: your account and sign-in, your try-on images, your hair profile, and your saved looks, collections and products. None of it is recoverable afterwards, and none of it is kept in a backup beyond the short retention window our hosting provider applies to routine backups.

An active FroMe Pro subscription is billed by Apple or Google and is not cancelled by deleting your account — cancel it in your App Store or Google Play subscription settings.

Just want to stop face photos being used?

You do not have to delete your account. In the app, go to Profile → Face data for try-ons → Withdraw. We stop using photographs of your face straight away, and you choose whether your saved try-ons are deleted too. See the Privacy Policy for detail.